WA Investments

Complaints & feedback

WA Investments strives to provide our clients with great customer service. An important part of achieving this is making sure we continually improve the services we provide.

At CCIWA we value your complaints and feedback to ensure we maintain a high level of client service. By letting us know if we unfortunately didn’t meet your expectations, we can investigate accordingly.

How to contact us

Please contact CCIWA if you have any complaints and/or feedback:

  • By mail: Privacy Officer (Investment WA), Level 5, 235 St Georges Terrace, Perth, WA 6000;
  • By email: [email protected]; or
  • By telephone: (08) 9365 7620 (within Australia) or +61 8 9365 7620 (International callers).

Aboriginal people, people from culturally and linguistically diverse communities, people with disabilities and people who are vulnerable or disadvantaged have the option to have their complaint made or assisted by another person or organisation, e.g. an advocate, family member or community representative.

What happens once you’ve lodged a complaint or provided feedback?

Once you have submitted a complaint or feedback, you will receive an acknowledgement and copy of your submission if you provided an email.

We may need to contact you to confirm or clarify the information you have provided. You can make a complaint or provide feedback anonymously, and we will investigate it as far as possible.

We will aim to resolve your complaint within 10 business days. If it is not possible to give you a full reply within this time, we will contact you and advise how much additional time is required. This may happen if your complaint requires more detailed investigation.

We will also contact you at the completion of the investigation to ask you about your experience. As part of this process, we will acknowledge where things could have been done better. We will tell you what will be done to avoid the same thing happening again.

Equally, if we do not uphold your complaint, we will let you know why.

WA Investments

Seeking investment & growing your business

Here is how we can help you to an investment pathway to grow your business.

WA Investments

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Guide on creating an investment project

1. Add investment project details

Tell investors about your investment project:

  • Describe your investment opportunity sufficiently for potential investors to understand the project and why you are seeking external funds of investment.
  • Articulate your investor proposition. This is your opportunity to share your story and your vision to an engaged investor audience.
  • Provide specific information in relation to the investment project – corporate entity/ownership, ABN / ACN, trading names investment value, investment type/sector and region,
  • Describe whether or not the investment project has an indigenous involvement and/or engagement.
  • Upload quality images and video link if you have them.
  • Provide location details (optional) so we can put it on a map.
  • Provide primary contact details to receive potential investor enquiries.Upload any other project information that you want potential investors to download that supports your investor proposition or "investment pitch".

2. State the impact and alignment of your project to WA investment strategies

When you create your Investment Project you will need to provide details on how it aligns with WA State Governments business sentiment and investment strategies – for example, the impact on jobs, tourism and the Western Australian economy.

3. Submit your investment project for review

Your investment project will be reviewed by our panel to ensure your investment opportunity is an "investment ready" project and satisfies our guidelines and approval process.

Investment ready means that the investment proponent has a clearly articulated business and/or project plan which demonstrates:

  • project feasibility and delivery, including risk management.
  • the strength, experience, capabilities and capacity to execute the proposed project;
  • a growth plan, and how that growth will be funded; and
  • how the investment proponent will need to be in the correct business structure.

3. Submit your project for review

We will review your Project Brief and work with you to make sure it is ready for investors.

4. Approval and listing

We communicate with you via email as you create, save, submit and revise your investment opportunity. Our team may contact you directly during the review and revision process. We will always confirm by email after your investment project has been approved by us for listing.

By registering an investment opportunity on the website, you agree to the Terms and Conditions and acknowledge that you have read and agree to the Terms and Conditions, Disclaimer, Privacy and Copyright policies that are available on the Site.